Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations).  We must give you data protection information when we ask you for personal data.

We collect information about this because of legal obligation under section 61(2) of The Animal Health and Welfare (Scotland) Act 2006, Animal Boarding Establishments Act 1963 and conditions of our Animal Boarding Licence. The holding of your data is necessary for us:

• to comply with the law;
• to assist in good animal care
  in talking with your or our vet if necessary for the care of your pet
  and
• to provide you with the best service possible.

We require your consent to continue to hold your data beyond 2 years from the boarding dates and to create future bookings using your old records. When you rebook, legal obligations regarding data are again in force.

Your personal information forms part of the contract between us. So we have three reasons mentioned above to hold your data, the primary one being our legal obligation.

The type of information we are legally required to collect about you includes your name, your address, email address and your phone number, which vet you use and a local emergency contact phone number.

We will never collect additional information about you without informing you of this beforehand.

The data we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held in accordance with our internal security policy and the law.

We will inform you of any 3rd party information controllers who rely on your consent and we will ensure they use up to date security procedures to care for your data.

We will not share your information with any other 3rd party, either in the EEA (European Economic Area) or outside this area except those specified by law.

Local Authority officers have a right to see your data and your vet may need your emergency contact number and will probably cross-check your address.

Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.

The list below explains the cookies we use and why.

• Google analytics
  Cookies used to collect information about how our visitors use our site. We use this information to improve your experience. More information here: www.google.co.uk/intl/en/analytics/privacyoverview.html

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

We may use technology to track the patterns of behaviour such as bookings or visitors to our website. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening, although this may prevent certain features being available to you. The information collected in this way can be used to identify you unless you modify your browser settings.

We must retain your records for a minimum of 2 years beyond the boarding dates.

The maximum retention time we use is 6 years from date of last stay.

If you have any questions/comments about privacy, you should contact the data controller who is:

Stella Morland-Pearce,
Copdock Kennels,
Hare Cottage,
Oakfield Road,
Copdock,
IPSWICH
IP8 3JS

You may lodge any complaints with the officers of www.ico.org.uk

If you cannot agree to our keeping your personal data as described we cannot board your pet.